A time when I remember when I had great customer service was when I went to Walmart to buy a video game. I went and bought my game and everything and when I got to the car I opened it up and was shocked to see what was inside. The game wasn’t there. It was some bootleg, scratched up, burned CD that had nothing to do with the game. I was like “What?!” I was mad because I had paid for the game and it was completely sealed in a wrapper and everything and there wasn’t even a game inside of the box. So after I saw that I got my receipt and went back into the store. I went up to the cashier that sold me the game and showed her what was inside the box. She was just as shocked as I was. She asked me if it was wrapped when I got it and I told her it was. From there she didn’t know what to do because she was new and didn’t really know what to do so she called her manager. I was mad but not so much at her because she was new and didn’t really know what to do. So when her manager got there I told him what happened. He also asked me if it was wrapped when I bought it and I told him it was. He then told me that usually when the game is opened outside the store that it they don’t know if it was switched on purpose and can’t really do anything about it. But since I had only taken like 5 minutes to go and come back and show them the game that he would get me a new one. So he should me great customer service right there when he believed me when I told him that I hadn’t switched it on purpose. And getting me a replacement for the game.
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